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What Are Your Daily Responsibilities As A ServiceNow Developer?




On the ServiceNow platform, the ServiceNow Developer is responsible for developing, designing, and owning technical solutions. A ServiceNow Developer would administer, build, maintain, and give technical support to the client using best-practice web development techniques to configure powerful solutions on the ServiceNow platform. It is recommended that you obtain this credential as a ServiceNow Certified Implementation Specialist (CIS) certification before reading the post in order to advance your career with ServiceNow Training available online. You may learn about ServiceNow cloud computing, how to design gauges, how to define CSS attributes, and how to create apps, sections, workflows, among other things, to help you manage your business demands.

What is the role of a ServiceNow Developer?

A ServiceNow developer is concerned about an organization’s ServiceNow platform, which helps IT service management automate business operations. This role is capable of developing, troubleshooting, designing, configuring, and implementing custom and baseline applications to improve the platform. A ServiceNow developer should also keep track of the platform’s stability and make architectural modifications as needed.

What is required to become a ServiceNow developer?

A step-by-step approach to becoming a ServiceNow developer is provided below:

  1. Obtain a degree: Completing a Bachelor’s Degree in Information Technology or Computer Science is the first step. This degree will provide you with a broad understanding of technology as you learn about things such as operating systems.
  2. Learning programming languages: To become proficient on the ServiceNow platform, you must be familiar with programming languages, primarily JavaScript, in order to write code on the tool. To learn about incident management methods and the lifetime of an incident, you must also familiarise yourself with the Information Technology Infrastructure Library (ITIL).
  3. Obtain the required training: Before you can work as a ServiceNow developer, you’ll need to have a lot of platform knowledge. You can achieve this by earning ServiceNow certifications. There are various online programs available to help you prepare for your ServiceNow certifications.

Performing as a ServiceNow Developer

Performing as a ServiceNow developer necessitates the ability to:

  • Identify problems and offer solutions
  • Use .NET, C#, and AJAX as programming languages and third-party controls.
  • Customize programs to make new applications and customizations easier to use.
  • Provide expertise on any development-related technical challenges.
  • Create solutions and changes in collaboration with other administrators.
  • To maintain dependable production, handle tool configuration.
  • Implement new changes with the least amount of disruption possible to avoid disruptions.
  • While working on projects, keep the overall picture in mind.

Daily Responsibilities of a ServiceNow Developer

  1. All technical tasks connected to the configuration and implementation of all components of the ServiceNow platform must be successfully planned, executed, monitored, controlled, and closed. 
  2. Provide software customization and coding including, but not confined to report setup, workflow administration, screen tailoring, scripting, integration, data imports, integrations with third-party software, and development of custom applications.
  3. Maintain and update a thorough testing protocol for ServiceNow instance upgrades, with the objective of certifying all applications for use once the upgrade is complete.
  4. Coordinate and resolve technical data and transformation difficulties that are challenging.
  5. To create long-term solutions in ServiceNow, collect and analyze business needs.
  6. Respond to “how-to” queries on application and technical configuration.
  7. Create, maintain, and run reports to ensure that system performance targets are met.
  8. Build and maintain documentation for system design and operations. 
  9. Finish other responsibilities as assigned.

Education and Experience  

A bachelor’s degree in information technology or computer science or a comparable combination of education and experience is required.  3 years of proven ServiceNow development, administration, and configuration experience, including but not constraint to successful deployments as the lead. Knowledge and experience with state and federal information security laws, such as HIPAA, NIST, PCI, and all other related requirements. Experience with pharmacies and medical claims is a plus (preferred).


  • Effortlessly manage numerous projects at the same time while keeping a high degree of attention to detail on each.
  • Changeable and capable of working both individually and as part of a team.
  • Strong problem-solving abilities, including the ability to validate solutions using mathematical concepts.
  • Strong analytical skills, including the ability to collect, analyze, disseminate, and display large volumes of data with accuracy and precision.
  • Competent with Microsoft Office Professional.
  • With great written and vocal communication abilities, you’ll be able to communicate clearly and concisely.
  • Ability to communicate with internal and external business partners at all levels.
  • With minimum supervision, manage and prioritize tasks efficiently.

ServiceNow Application Development 

Developers can quickly add value to their organizations by using the powerful platform of ServiceNow to build cloud-native apps. Using our Studio Integrated Development Environment (IDE) and a broad range of prebuilt services and templates, developers can quickly create complex apps. Integrating with other ServiceNow apps is also a breeze because all of our applications are built on our Platform.

  • To swiftly create and deploy Web standards-based service management apps for any department in the organization, use a comprehensive set of platform services, including data management, workflows, templates, scripting tools, and integrations.
  • Consistent and intuitive user interfaces, self-service portals, and service catalogs will help you to personalize your users’ experiences.
  • To evaluate business operations, use the built-in platform analytics and reporting to discover and prioritize business-enabling possibilities.
  • Develop and deploy your apps and data on a platform that is proven which runs 24×7 security monitoring and operations to ensure your instances are secured and working as intended to meet high security and governance standards.
  • Utilize a single extensible platform and integrated data model to achieve a cost-saving multiplier effect with every new application deployed on a single system of record.

Targeting the Correct Applications

ServiceNow is perfect for creating business apps that:

  • Replace spreadsheet and email-based processes.
  • Departmental applications developed on legacy platforms should be modernized and improved.
  • Automate operations have a request-fulfillment pattern, in particular.

Thus we have now completed analyzing the roles and responsibilities of a ServiceNow Developer in the daily profession. We hope this post is very interesting and provided useful insights to the readers. We have also discussed various other aspects of education and experience, competencies, application development, etc.


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